As organisations move towards service and data-driven approaches as a way to own customer relationships, companies are being tested. To do business successfully, automotive industries have to reconceptualise how they think about customer expectations on a global scale – demographic changes, new technologies, societal shifts and movements in economic power around the world have altered the game. Urgent calls for improved fuel efficiency, without compromising on speed and driving experience, are also challenging businesses. The question now for many automotive organisations is ‘how do we maintain momentum in this new environment?’
Businesses need to be able to create a service-focused workforce that embraces data and new technologies as a means of meeting ever-changing customer expectations, industry best practice, and compliance requirements. This has to be done with local sensitivity and a global vision.
To realise this future, the automotive industry will have to create the right cultures, policies, procedures and, ultimately, purpose and vision.
Primeast has been helping organisations become stronger and more resilient for three decades. With a network of facilitators around the world, we’re able to deliver locally appropriate yet globally consistent interventions no matter where you need us.
We can help if you need to:
To find out more about how we can prepare your organisation for the future, please contact us.
Wojciech Wroblewski, VP F&M Atlas Copco Industrial Technique AB
I was amazed to see the change in the way the team members interacted during the course of the programme implementation. In fact I wish I had done this earlier, since it would have made mine and my team’s job far, far easier.